![]() ![]() Trak Racer does its best to ensure that all customers receive top quality and faultless products. Please note that it may take up to 4 working days for the refunds to show in your account. Goods must be 100% complete and in the same condition you received them in. ![]() The refund will be processed once your goods are received into our warehouse and checked. We will credit your original method of payment, excluding postage charges unless otherwise agreed to. Send the exchange package to the address provided by our customer service team.Įxchanges will be processed within 7 business days of receiving your return. Our team will provide you with a return shipping label and instructions on how to exchange your purchase.īefore sending your exchange shipment, please remove all extra labels from the outside of the package. If a refund is requested, please note that it may take up to 2-3 business days for the refund to appear on your account.Ĭontact our customer service team at to initiate an exchange. Refunds will be processed within 7 business days of receiving your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. Send the return package to the address provided by our customer service team. All products must be returned in good condition to ensure full credit.īefore sending your return shipment, please remove all extra labels from the outside of the package. Please include all paperwork, parts, and accessories. Pack the item(s) securely in the original product packaging, if possible. Our team will provide you with a return shipping label and instructions on how to return your purchase. To return merchandise simply complete the Return Authorisation form available by first emailing along with a detailed explanation of the problem and photos/videos if you think this will help us understand the problem. Products that have been worn, used, or altered will not be accepted for return or exchange.Ĭustom or special order items are not eligible for return or exchange. ![]() Products must be in new and unused condition, with all original tags and packaging intact. If for any reason you are not satisfied, you may return your purchase within 14 days of the original delivery date for a full refund or exchange.
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